Terms and Conditions

• Returns Policy
• Overseas Orders
• No Tolerance Policy Regarding Fraud
• Privacy Policy

Minimum order amount of $300AUD exclusive of GST and freight.

We accept wholesale applications for both retail and online stores.

We do not sell indent.  We offer a stock service for each Season until sold out. 

We DO NOT take pre-orders.

All orders must be paid for in full prior to shipping.

PLEASE CHECK YOUR ORDER CAREFULLY.  We cannot facilitate changes to orders after they have been placed/paid/confirmed.

We do not hold back orders.

We do not offer pre-sales.  We will advise all of our retail stocksts and Agents of upcoming styles, patterns and colours; however, we do not take orders in advance.  Orders can only be placed on stock currently available.

Payment is required prior to shipment of your order.  We accept online payments through our secure payment portal, over the phone by credit card or via EFT.  Please note, when paying via EFT stock will not be shipped until funds hit our bank account.

Once payment is received we will distribute stock to you.  Please allow 1-3 working days for us to process your wholesale order.  We aim to ship all orders ASAP.

PLEASE CHECK YOUR ORDER CAREFULLY!  Once your order has been placed and paid, it goes directly to our fulfilment centre, ORDERS CANNOT be changed once it is sent to fulfilment.

Lou Lou Australia can provide high resolution and low resolution photos on request via dropbox to promote the Lou Lou Australia label for use on approved stockists websites and/or social media.  Please note that these images remain the sole property of Lou Lou Australia.

You may use any of the images from our website.

Please note, we do NOT permit you to use our modelled images on your online store unless reference is made to our Brand.  You are free to use our ghost shots.

Any of our images published on Instagram must include tags @loulouaustralia and #loulouaustralia.  Images taken from our Instagram Account and Facebook page must also include tags.  We take no responsibility for images you share on your social media.

At Lou Lou Australia we encourage stockists to use not only our images at any time but also their own creative images of Lou Lou Australia products in any marketing campaigns.  Our aim is to promote you as much as we can also on social media, so if we love your images we are happy to promote and tag you on our Insta stories.

If you find any images you love from any of our shoots that you would like to use for your website banners or marketing, please let us know and we will send you through high resolution images.

We strictly request that you do NOT remove swing tags from our garments or de-brand in any way.

We have the right to refuse a stockist or cancel a stockist order if a stockist is misleading in any way or form.  We may do this at any time if our brand is being represented in the wrong way.

We love feedback at Lou Lou Australia!  It helps us grow as a company and improve our products, so we can give you, our stockist and our customers exactly what they want.  Let us know what is selling or not selling and what customers are saying about our Lou Lou merchandise.  Feedback good or bad helps us stay competitive in the market.